Email is a vital channel. In terms of pure reach alone, it extends mainstream advertising and communications to a medium that increasing numbers of core consumers depend upon for news, entertainment, and interaction. The relationship-building nature of email also enables companies to engage in a dialogue with consumers, and over the course of those dialogues, obtain information with which to build consumer profiles, inform growth, and influence funnel movement. And finally, while email often works best when used in conjunction with other channels, it is robust enough to serve as an alternative to mainstream channels.
Add to that the fact that email marketing is one of the most powerful and effective forms of marketing used today. It is quick to deploy, offers immediate and highly measurable results, enables advanced segmentation and personalisation, and delivers a high return on investment.
There are essentially three levels of service we outline and all tactical levels of implementation, strategy and delivery are confined within: