7 Tips to Effectively Manage Your Offshore Team

7 Tips to Effectively Manage Your Offshore Team

2BInteractive | April 24, 2017

Many businesses who are offshoring often engage the services of an offshoring relationship manager to manage their external team. While this will help in managing HR and payroll needs, there are still strategies that you can use to ensure your offshoring team is running smoothly, achieving day-to-day deliverables, and meeting your long-term business goals.

It doesn’t matter whether your organization has an offshoring team of thousands, or an SME with a small team with a tight budget, here are seven surefire offshore team management strategies that you can use.

1. Educate your outsourced team about your company and your vision.

Sharing your ethos and values is the key to managing offshore teams effectively, ensuring high productivity, and achieving a high quality output. Your team (local or offshore) should have a clear picture of your vision, short-term and long-term. The more company information you share with your team, the more invested they become. The job becomes a shared goal rather than just the pay cheque.

2. Set a daily meeting, at least at the early stages of the contract.

Make your offshore personnel feel that they're truly part of your company by setting short meetings on a daily basis. Talk about what needs to be achieved for the day and who the point persons will be. Ask questions, clarify issues, and provide support. Not only do they better understand the task requirements but it is a great way to build team moral.

3. Invest in a good knowledge management software.

Help your staff increase productivity through collaborative knowledge management software that will give them instant access to necessary documents, conversations, and project back-history. Additionally, it will make your job easier in the long run, to have it all tracked in a single system.

4. Provide skills development opportunities.

One great way to motivate your offshored employees is to provide mentoring and training programs that will help them advance their skills. Spend an hour or two with them to share your industry knowledge and pass it on to them. Or enroll them in many of the high-quality (and free), valuable webinars online.

5. Understand your time zones.

While your offshore team should map to your local time zone, it is always nice, where possible, to schedule meetings that work for all parties. Alternatively, use the varying time zones to your advantage (whether you are ahead or behind) by assigning tasks and setting deadlines early on.

6. Do not forget to commend a job well done.

It should go without needing to be said, but you can never underestimate its importance. No matter how busy you get, you should always remember to reinforce a team member’s good work. A simple “Good job!” or “Congratulations!” will do wonders to the motivation of your staff.

7. Be punctual when paying invoices.

It doesn’t matter what payment schedule you have set up, if you are paying your employees directly, make sure that you wire the money on time, at all times. This is the simplest way to value the effort and time that your staff spends working with you.

Perhaps the simplest ideology it to treat your offshoring team like your in-house team. While your HR and Payroll needs will be met by your offshoring service provider, you still need to drive your team forward on the day-to-day. Communicate early and get your team involved wherever possible.

Please share any other advice you might have in the comments below or contact us if you want to talk about getting started in building your offshoring team today.